Hi, I’m Lindsay.
I'm the founder of Rainbridge Resolution Services - you can think of me as the Chief Conflict Resolution Officer.
Long before I became a mediator - in fact, before I ever had a job title - I knew I wanted to help people solve problems. I’ve always been drawn to what happens beneath the surface of conflict: the emotions, the misunderstandings, the untold stories.
We tend to hear more about the conflicts that don’t get resolved - but I don’t think we give ourselves enough credit. Our human advantage is that we can hold more than one truth at the same time.
We can be hurt, and still recognize how we may have contributed to the hurt.
We can be angry, and still want to repair the relationship.
We can feel stuck, and still be open to new possibilities.
We can feel deeply and think clearly - knowing our emotions may not always be logical, but they’re always real. And that’s often where conflict lives: in the space between what’s felt, and what’s understood.
I’ve always believed that with the right support, people can find their way through - it’s the belief that has shaped every step of my career. While studying business and organizational behaviour at the University of Alberta, a moment of clarity came during a family business class, where I was introduced to a family business facilitator - someone who helped families in business balance their personal relationships and professional roles while navigating the complicated intersections of love, legacy, and livelihood.
That experience opened my mind to a new idea. We don’t have to separate ourselves - our hopes, our fears, our needs - from a situation, in order to resolve it.
In fact, the solution is often found when we begin by acknowledging those things, instead of hiding from them. Difficult conversations can be designed, rather than avoided. And with the right kind of support, even the hardest conversations can lead to clarity and connection.
That idea stuck with me.
So I built a career helping people navigate tough moments - whether it was a team struggling to collaborate, a nonprofit board navigating change, or a community group working through growing pains. I facilitated hard conversations and supported people through transition, tension, and transformation. Over time, I became especially focused on inclusion and belonging - helping people understand how identity, lived experience, and context shape how we show up in relationships and what we need to feel safe, valued, and heard.
When I began formal mediation training through the ADR Institute of Alberta and worked directly with clients in conflict, I discovered a practice that bridged everything that I believe matters in resolving conflict: empathy, problem-solving, human connection, and respect for people’s autonomy. Mediation offered what people were truly craving - not advice or judgment, but space. Support. A way to be heard, and a way to move forward.
At Rainbridge, I bring all of this with me - my background in people and change, my commitment to inclusive and trauma-informed practice, and my belief that conflict doesn’t have to divide us. With the right support, it can actually connect us. Even the hardest conversations can be dignified, human, and healing.
Because when we stop trying to “win” the argument and start focusing on what we actually need - what we care about, what’s possible, what could work - we bridge the divide and create room for something better.Something clearer. Kinder. More human.