FREQUENTLY ASKED QUESTIONS
Still Have Questions?
We’re here to help. If you're unsure where to start, feel overwhelmed by a situation, or just want to understand your options, feel free to reach out.
What is the process for mediation?
Mediation involves a few key steps to help guide you toward resolution.
● Pre-Mediation (Intake & Preparation): Each person meets privately with the mediator to share background, concerns, and goals.● Mediation (Joint Conversation): The mediator facilitates a structured conversation where each party can speak openly, listen, and explore solutions. There may be only one session required, or there may be multiple sessions required, depending on the parties and the issue(s) they want to resolve.● Resolution (Mediated Agreement): If agreement is reached, it can be documented either informally or as a legally binding agreement - depending on your needs.
Mediation can be virtual or in-person and is available for individuals, couples, families, teams, or communities.
What kinds of conflict can Rainbridge help with?
We work with a wide range of conflict situations, including:
● Family transitions (e.g. separation, divorce, parenting agreements)● Workplace tension (e.g. team conflict, communication breakdowns)● Neighbourhood or homeowner disputes● Organizational or board-level disagreements
We also offer one-on-one conflict coaching for individuals who want to handle conflict constructively - even if others aren't ready to come to the table.
How long does mediation take?
You should choose the plan which meets your needs and requirements and send us a message to place the order. You can also make it online.
Is mediation legally binding?
Mediation itself isn’t automatically binding - but your agreement can be, if needed. We’ll walk you through the options so you can decide what’s best.
● In family cases (e.g. parenting plans, separation), you can work with a lawyer to make the outcome legally enforceable.● In workplace or community settings, most agreements are documented as mutual understandings, not legal contracts.
How much does mediation cost?
Mediation is often more affordable than other dispute resolution processes. Our rates are typically lower than lawyer fees. You’re also working with one neutral party, not two lawyers representing opposing sides. The process is usually more efficient, requiring fewer billable hours. We’ll review costs with you upfront so there are no surprises. Flat rates may be available for certain services.
How quickly can we get started?
Mediation can begin almost right away, no need to wait for a court date or months of back-and-forth. Once both parties are ready, we’ll schedule pre-mediation intake sessions and go from there. Many clients find relief simply by having a plan in place.
Do I need a lawyer to participate?
No. You don’t need a lawyer to participate in mediation - but you’re welcome to consult one at any point. If you're dealing with legal matters (like separation or parenting arrangements), we may recommend seeking independent legal advice to finalize any formal agreements.
What’s the difference between mediation and coaching?
Mediation involves two or more people working through a conflict together with a neutral facilitator. Conflict coaching is a one-on-one service to help individuals prepare for a difficult conversation, reflect on conflict dynamics, and navigate tension when others aren’t willing or ready to mediate. Both services help you move forward - we’ll help you decide which fits best.
What if the other person / party won’t participate in mediation?
That sometimes happens - you still have options. You can access one-on-one coaching to explore your own needs and responses, evaluate what’s in your control, identify questions you can ask to support your own discovery, and clarify next steps that work for you. Sometimes, one individual’s clarity is enough to shift the whole situation.
What makes Rainbridge different?
We bring structure and heart to conflict resolution. At Rainbridge, we combine proven mediation techniques with inclusive, trauma-informed, and human-centred practice. You won’t be rushed or judged. We’ll support you to navigate conflict with dignity - and help you create space for meaningful resolution.